Refund Policy
Last updated: 28 October 2026
Free trial
New accounts get a 14-day free trial. A payment method is required to start it. If you cancel before the trial ends, you will not be charged.
Subscriptions
fross Plus and fross Pro are billed monthly. After the trial, payments are non-refundable for partial months. You can cancel anytime, and you keep access until the end of the period you paid for.
Forgot to cancel?
If you were charged right after your free trial and have not used fross since (no new leads or lead links), contact us within 7 days of the charge and we will refund that first payment.
Lead top-ups
Extra lead packs are non-refundable once purchased.
Billing errors
If you were charged twice or charged the wrong amount, we will refund the difference in full.
Purchases made through the App Store
If you subscribed on iPhone or iPad, your payment was processed by Apple, and only Apple can issue refunds. You can request a refund at reportaproblem.apple.com. To cancel, go to Settings → your name → Subscriptions.
Purchases made on the web or Android
Payments made on fross.ai or in the Android app are processed by fross. To request a refund under this policy, email mohammad@optymgroup.com with your account email and the date of the charge.
Contact
Questions about billing? Email mohammad@optymgroup.com.